Mitigation for PHP vulnerability impacting certain areas of GravityZone

Incident Report for Bitdefender GravityZone

Resolved

All GravityZone Cloud instances have been updated with the patched PHP version. All mitigations are now removed.

Thank you for your continuous trust.
Posted Oct 21, 2026 - 18:48 UTC

Update

The sample submission functionality is disabled too
Posted Oct 21, 2026 - 11:04 UTC

Update

The support form in the console is also affected. In order to reach Bitdefender Support, use any of the channels listed here:
How to open a case with Bitdefender Enterprise Support
Posted Oct 21, 2026 - 09:11 UTC

Monitoring

On October 20, 2026, two critical remote code execution vulnerabilities in PHP were publicly announced, rated 9.2 (CVSS v4.0). Technical details have not yet been disclosed, and PHP has not published a workaround.

As a precaution, we have applied mitigations and temporarily disabled all GravityZone Cloud capabilities that involve uploading files.

Endpoint protection, policy enforcement, and detection continue to operate. Policy settings, exclusions, and rules can still be added manually; only CSV import is affected.
We have found no evidence that these vulnerabilities have been exploited against GravityZone.

Why we did this
These vulnerabilities could allow remote code execution, and their full scope is not yet known. Until fixed PHP versions are deployed and validated across our infrastructure, we chose to remove the exposure created by file uploads rather than accept that risk for your environment and our platform.

What happens next
The restriction is temporary. We will re-enable these capabilities once the fix is deployed and will notify you when that happens.

What you need to do
No action is required on your side.

We apologize for the inconvenience and appreciate your understanding.
Posted Oct 21, 2026 - 09:02 UTC
This incident affected: GravityZone Cloud Instance 1 (cloudgz.gravityzone.bitdefender.com) (Management Console), GravityZone Cloud Instance 2 (cloud.gravityzone.bitdefender.com) (Management Console), GravityZone Cloud Instance 3 (cloudap.gravityzone.bitdefender.com) (Management Console), GravityZone RBX Cloud Instance (cloudrbx.ovh.gravityzone.bitdefender.com) (Management Console), GravityZone SysEleven Cloud Instance (cloudham.s11.gravityzone.bitdefender.com) (Management Console), and GravityZone DTS IT AG Cloud Instance (cloudher.dts.gravityzone.bitdefender.com) (Management Console).