Resolved -
We have corrected the communication issues between GravityZone and managed endpoints. We apologize for any inconvenience this may have caused and want to reassure you that endpoint protection was never compromised. We would like to express our gratitude for your cooperation and continued trust in our services.
Apr 14, 13:14 UTC
Monitoring -
Issue has been fixed and we are monitoring the results.
Apr 14, 09:59 UTC
Identified -
We have identified the issue and we are working to fix it. To reduce the load in the platform a maintenance-specific message is displayed and login is not currently possible
Apr 14, 07:13 UTC
Investigating -
We are aware of an issue affecting the communication between GravityZone and managed endpoints.
Some customers may notice delays in communications between endpoints and GravityZone resulting in some endpoints appearing offline in the console, even though they are online. Additionally, configuration policy changes and tasks assigned to endpoints may experience time delays.
Management console access is also degraded.
Apr 14, 06:52 UTC