Resolved -
The incident affecting the licensing flow has been resolved.
May 18, 14:45 UTC
Monitoring -
The issue causing new license keys validation to fail with "Server Unavailable" error, has been fixed. We are currently monitoring to ensure stability and full restoration of services. Thank you for your patience as we work to confirm the resolution.
May 18, 13:24 UTC
Identified -
We have identified the cause of the issue affecting the new license keys validation to fail with "Server Unavailable" error. Our team is actively working on implementing a solution to restore full functionality. We appreciate your understanding and will continue to provide updates on our progress.
May 18, 13:21 UTC
Investigating -
We are investigating an issue causing new license keys validation to fail with "Server Unavailable" error.
Our teams are working on remediating this.
Existing licenses are not affected and endpoint protection is not affected.
May 18, 12:52 UTC