All Systems Operational

GravityZone Control Center Single Sign-On (gravityzone.bitdefender.com) Operational
GravityZone Cloud Instance 1 (cloudgz.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
GravityZone Cloud Instance 2 (cloud.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
GravityZone Cloud Instance 3 (cloudap.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
GravityZone RBX Cloud Instance (cloudrbx.ovh.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
GravityZone SysEleven Cloud Instance (cloudham.s11.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
GravityZone DTS IT AG Cloud Instance (cloudher.dts.gravityzone.bitdefender.com) Operational
Management Console Operational
GravityZone -> Endpoint Communication Operational
Licensing Operational
API Operational
Email Security Operational
Mobile Security Operational
Bitdefender Endpoint Security Tools Operational
Windows Operational
Linux Operational
macOS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Database connectivity issues
Resolved - This incident has been resolved.
Jul 16, 19:26 UTC
Monitoring - Functionality is restored.
Jul 16, 19:08 UTC
Identified - The situation that happened earlier today has reappeared.
Our teams are working on restoring functionality.
Jul 16, 18:55 UTC
Database connectivity issues
Resolved - This incident has been resolved.
Jul 16, 11:33 UTC
Monitoring - At this point all services are up and running. We are still closely monitoring system stability.
Jul 16, 10:17 UTC
Identified - The issue has been identified. We are working together with OVH support for a fix.
Jul 16, 09:22 UTC
Investigating - We are investigating a connectivity issue with one of the databases.

Our teams are working on a resolution.
Jul 16, 08:21 UTC
Performance degradation - Gravityzone Cloud Instance 2 - Management Console
Resolved - On July 15, 2026, the GravityZone Management Console Web Appliance experienced a period of degraded performance. Between approximately 23:40 UTC and 2:05 UTC (on July 16), some users may have encountered intermittent login failures. Users who were already logged in may have noticed that portlets and dashboards were slow to load or failed to load intermittently.
During this period, the overall responsiveness of the Web Appliance may have appeared laggy.
At no point was endpoint protection affected. Security services on protected endpoints continued to operate normally.

Impact
The impact was limited to the GravityZone Management Console Web Appliance user interface.
Potential user-facing symptoms included:
• Intermittent login failures between 23:40 UTC and 2:05 AM UTC
• Portlets and dashboards not loading consistently
• Slower-than-normal management console response times
• General perceived lag when using the Web Appliance
Endpoint protection functionality was not impacted.

Root Cause
The root cause of the incident was identified as high resource consumption by the php8.3-fpm process on the Web Appliance.
This elevated resource usage caused degraded responsiveness of the management console and contributed to intermittent failures when users attempted to log in or load dashboard components.

Resolution
The issue was identified and corrected. After remediation, resource usage returned to normal operating levels and the GravityZone Management Console Web Appliance resumed expected performance.

Corrective and Preventive Actions
Corrective measures were taken to reduce the likelihood of similar occurrences in the future. These measures included addressing the excessive php8.3-fpm resource consumption and applying safeguards to improve stability and performance of the Web Appliance under similar conditions.

Current Status
The issue has been resolved. The GravityZone Management Console Web Appliance is operating normally, and endpoint protection remained unaffected throughout the incident.
Jul 16, 07:00 UTC
Jul 15, 2026
GravityZone Cloud Instance 3
Completed - The scheduled maintenance has been completed.
Jul 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:00 UTC
Scheduled - Due to a scheduled update, Control Center will be unavailable.
For details check Release notes
Jul 13, 10:59 UTC
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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